Kiel is the co-founder and a Managing Partner of RFact. He has spent the last 20 years working directly in the dispatch center or managing technology that supports it. He has broad experience in all 3 disciplines and has managed projects supporting CAD, RMS, and NG9-1-1. He is a NENA ENP, a PMP, a DASM, and a bunch of other initials. He enjoys writing about his experiences and attending Sacramento Kings games.